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TERMS & CONDITIONS
Last Updated: January 25, 2025
CUSTOMER CARE
A vibrant hub for baking enthusiasts, NūvoBake Shop is dedicated to providing high-quality and unique baking supplies. Our Customer Care team is here to assist you with any queries or assistance you may need. We are committed to ensuring a seamless and enjoyable shopping experience for all baking enthusiasts.
At NūvoBake Shop, we prioritize the privacy and safety of our customers. We have strict policies in place to protect your personal information and ensure secure transactions. Rest assured, your privacy is of utmost importance to us.
ORDERING AND PAYMENTS
Pricing Disclosure:
All prices are listed in Canadian dollars (CAD).
Payment Methods:
We accept all major credit cards.
Order Confirmation:
You will receive an electronic confirmation of your order once it is placed.
RIGHT TO CANCEL
Custom Orders:
Cancellation is not permitted once the design is approved.
Standard Products:
Orders for standard items may be canceled prior to shipping.
Contact us at info@nuvobakeshop.com to initiate cancellation.
REFUNDS
We will refund any sealed product in its original packaging within fifteen (15) days of delivery.
No refunds on edible products, custom orders and on shipping fees.
CUSTOM ORDERS
Approval Process:
A proof/design will be sent for your approval before production begins.
Cancellation:
Once the design is approved, cancellation is not permitted.
Lead Time:
Custom orders require up to 10 business days for production before shipping.
RESELLER POLICY
We value the integrity of our brand and the quality of our products. To ensure a consistent customer experience, we do not permit the resale of our products without prior written approval. By purchasing from us, you agree to this policy. If you are interested in reselling our products, you must contact us directly to discuss potential partnership opportunities. Approval is granted on a case-by-case basis and at our sole discretion.
Unauthorized resale on third-party platforms such as Amazon, Etsy or eBay is not permitted.
Businesses interested in bulk or custom cookie cutters for resale purposes must contact us for approval and pricing details.
Custom designs created by NūvoBake Shop remain our intellectual property unless otherwise agreed upon in writing.
To request approval for reselling our products, please email us at info@nuvobakeshop.com with the following details:
* Your business name and location
* The platform or store where you wish to sell the products
* Any additional details
INTELLECTUAL PROPERTY
All content by NūvoBake Shop, including product designs, images, and text, is the intellectual property of NūvoBake Shop and is protected under copyright law. Unauthorized use or reproduction is prohibited.
LIMITATION OF LIABILITY
NūvoBake Shop is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
This limitation does not apply to legal protections provided under the Consumer Protection Act of Quebec, which cannot be waived.
GOVERNING LAWS
These terms and conditions are governed by the laws of Quebec, Canada.
In the event of a dispute, you may resolve your complaint through Quebec’s Office de la protection du consommateur (OPC) or pursue legal action in the courts of Quebec.
CONSUMER RIGHTS
Nothing in these terms and conditions limits your rights as a consumer under Quebec’s Consumer Protection Act. If any term conflicts with the CPA, the CPA provisions will take precedence.
CONTACT INFORMATION
If you have questions about these terms or your order, please contact us:
Email: info@nuvobakeshop.com
PRIVACY POLICY
NūvoBake Shop is committed to protecting your personal information. Personal data collected will not be shared with third parties without your consent, except as required by law.
PRIVACY & SAFETY
Our Privacy & Safety policy is designed to inform our customers about the handling, storage, and protection of their personal information. We utilize secure payment gateways and adhere to strict data protection measures to safeguard your privacy. By using straightforward language, we aim to gain your trust and confidence in our commitment to protecting your privacy.